A: This is either your WiFi password or security key from your WiFi provider. If you need then reach out to your internet provider as it varies depending on who your provider is.
Q: Why won`t the network security key work, my password is correct on my laptop?
A: Be careful of the "Cap Lock," key when typing it in. It`s case sensitive. If that does still not work you need to reach out to your internet provider. They may be able to reset your password, give you the password or a security key. We do not have these nor do we provide them.
Q: How do I fix my laptop that won`t turn on, is dead, or powers down after turning on?
Q: I can`t see my mouse on the screen, what do I do?
A: Please make sure when you use the trackpad you are moving the mouse with one finger. If it still does not work try to clean the edges of the track pad with a paper clip or the edge of your fingernail being careful not to get it stuck. If you still have issues after that for X1450E try FN + F2 for X1160 try FN + F3.
Q: Will this wireless charger work for my phone?
A: If your phone supports wireless charging it should support
Q: Will this wireless charger work for my tablet?
A: Your tablet may not be supported as it may not match up with the coils of the device that support wireless charging
Q: I have a bunch of Dockalls, is there any way to seamlessly switch between them?
A: The only way to switch would be by going to the settings on your phone, hitting bluetooth, then pair to the device you want to connect to. If that does not work you may have to disconnect from one (or all,) of your previously saved devices then reconnect, selecting the Dockall you wish to connect to.
Office Hours: 8:30 AM – 5:30 PM Central Time, Monday through Friday
If customer is not satisfied with our product, please return the merchandise (in new condition) within 14 days with all accessories in the original box to qualify for a refund. After 14 days refer to our product warranty policy. No refunds will be given to Kickstarter customers and any other purchases not made through our website. Please refer to our product warranty policy.
Warranty covers: Azpen offers limited manufacturer warranty from defects in material and workmanship during the warranty period.
How long the warranty is effective New Azpen products are warranted for one (1) year for parts and labor. Refurbrished are warranted for 90 days.
Who the warranty protects: This warranty is only valid for the first consumer purchaser.
Restocking Fee: There is 15% restock fee applied to the returned product without any defective issues.
Please contact Azpen at (972) 378-5559 to start the return process
We will assign you an RMA/Service Ticket Number for your return.
This number is require for all returning products.
Once this number has been assigned, we will send you an RMA Return Form.
The RMA Return Form must be completed, signed, dated and returned with the product and a valid proof of purchase (required).
Ship safety packaged Product, RMA Return Form and Receipt to: