Azpen Innovation Technical Support
(855) AZPENPC (855-297-3672)
Customer Support: firstname.lastname@example.org (972) 378-5559
Distribution: email@example.com (972) 378-5559 ext 101
Office Hours: 8:30 AM – 5:30 PM Central Time, Monday through Friday
If customer is not satisfied with our product, please return the
merchandise (in new condition) within 14 days with all accessories in
the original box to qualify for a refund. After 14 days refer to our
product warranty policy. No refunds will be given to Kickstarter
customers and any other purchases not made through our website. Please
refer to our product warranty policy.
Azpen offers limited manufacturer warranty from defects in material and workmanship during the warranty period.
How long the warranty is effective
Azpen products are warranted for one (1) year for parts and labor.
Who the warranty protects:
This warranty is only valid for the first consumer purchaser.
There is 15% restock fee applied to the returned product without any defective issues.
Please contact Azpen at (972) 378-5559 to start the return process
We will assign you an RMA/Service Ticket Number for your return.
This number is require for all returning products.
Once this number has been assigned, we will send you an RMA Return Form.
The RMA Return Form must be completed, signed, dated and returned with the product and a valid proof of purchase (required).
Ship safety packaged Product, RMA Return Form and Receipt to:
4108 W. Spring Creek Pkwy. Ste. E300
Plano, TX 75024
Please allow up to 21 days for processing.