---Q&A---
AI MOUSE Drivers
Windows Driver: CLICK HERE to Download for Windows
Apple Driver: CLICK HERE to Download for Apple
TABLETS
Q: How do I register my product?
A: Use this form: Registration Form
Q: How do I reset or clear my tablet?
A: Use this guide: Basic Reset Steps or video: Reset of A1080 & Most Models
LAPTOPS
Q: How do I register my product?
A: Use this form: Registration Form
Q: How do I get past the inital setup screens on my laptop?
A: Use this guide: Windows 11 Initial Setup Process or video: How to Make it Past Initial Setup Screens
Q: I am having a lot of trouble in the Microsoft Screen, what do I do?
A: Make sure to click "Create a new account," right under the box that asks for an email. If you`re still having issues use this guide: Windows 11 Initial Setup Process or video: How to Make it Past Initial Setup Screens
Q: How do I hook up to Wifi on my laptop?
A: Use this video: How to Connect to the Internet
Q: What is my network security key for my laptop?
A: This is either your WiFi password or security key from your WiFi provider. If you need then reach out to your internet provider as it varies depending on who your provider is.
Q: Why won`t the network security key work, my password is correct on my laptop?
A: Be careful of the "Cap Lock," key when typing it in. It`s case sensitive. If that does still not work you need to reach out to your internet provider. They may be able to reset your password, give you the password or a security key. We do not have these nor do we provide them.
Q: How do I fix my laptop that won`t turn on, is dead, or powers down after turning on?
A: This written guide may help: Windows FAQ and Troubleshooting Tips or this video: Laptop won't charge, won’t power on, or it powers down after turning on - YouTube also make sure that device charger is plugged all the way into the laptop, if there is a small gap in the spacing it may not actually be charging.
Q: I can`t see my mouse on the screen, what do I do?
A: Please make sure when you use the trackpad you are moving the mouse with one finger. If it still does not work try to clean the edges of the track pad with a paper clip or the edge of your fingernail being careful not to get it stuck. If you still have issues after that for X1450E try FN + F2 for X1160 try FN + F3.
DOCKALLS
Q: How do I register my product?
A: Use this form: Registration Form
Q: Will this wireless charger work for my phone?
A: If your phone supports wireless charging it should support
Q: Will this wireless charger work for my tablet?
A: Your tablet may not be supported as it may not match up with the coils of the device that support wireless charging
Q: Why cant I get the device to charge my phone?
A: Here is a guide to help solve your issue: Phone not charging at all-or not all the way-with Dockall
Q: Why cant my phone connect to this device via bluetooth?
A: Here is a guide to help: Bluetooth Not Connecting/Doesn`t Work
Q: I have a bunch of Dockalls, is there any way to seamlessly switch between them?
A: The only way to switch would be by going to the settings on your phone, hitting bluetooth, then pair to the device you want to connect to. If that does not work you may have to disconnect from one (or all,) of your previously saved devices then reconnect, selecting the Dockall you wish to connect to.