Help Center
Q&A/Drivers: Quick Fixes to Common Questions
AI MOUSE Drivers
Windows Driver: CLICK HERE to Download for Windows
Apple Driver: CLICK HERE to Download for Apple
TABLETS
Q: How do I register my product?
A: Use this form: Registration Form
Q: How do I reset or clear my tablet?
A: Use this guide: Basic Reset Steps or video: Reset of A1080 & Most Models
LAPTOPS
Q: How do I register my product?
A: Use this form: Registration Form
Q: How do I get past the inital setup screens on my laptop?
A: Use this guide: Windows 11 Initial Setup Process or video: How to Make it Past Initial Setup Screens
Q: I am having a lot of trouble in the Microsoft Screen, what do I do?
A: Make sure to click "Create a new account," right under the box that asks for an email. If you`re still having issues use this guide: Windows 11 Initial Setup Process or video: How to Make it Past Initial Setup Screens
Q: How do I hook up to Wifi on my laptop?
A: Use this video: How to Connect to the Internet
Q: What is my network security key for my laptop?
A: This is either your WiFi password or security key from your WiFi provider. If you need then reach out to your internet provider as it varies depending on who your provider is.
Q: Why won`t the network security key work, my password is correct on my laptop?
A: Be careful of the "Cap Lock," key when typing it in. It`s case sensitive. If that does still not work you need to reach out to your internet provider. They may be able to reset your password, give you the password or a security key. We do not have these nor do we provide them.
Q: How do I fix my laptop that won`t turn on, is dead, or powers down after turning on?
A: This written guide may help: Windows FAQ and Troubleshooting Tips or this video: Laptop won't charge, won’t power on, or it powers down after turning on - YouTube also make sure that device charger is plugged all the way into the laptop, if there is a small gap in the spacing it may not actually be charging.
Q: I can`t see my mouse on the screen, what do I do?
A: Please make sure when you use the trackpad you are moving the mouse with one finger. If it still does not work try to clean the edges of the track pad with a paper clip or the edge of your fingernail being careful not to get it stuck. If you still have issues after that for X1450E try FN + F2 for X1160 try FN + F3.
DOCKALLS
Q: How do I register my product?
A: Use this form: Registration Form
Q: Will this wireless charger work for my phone?
A: If your phone supports wireless charging it should support
Q: Will this wireless charger work for my tablet?
A: Your tablet may not be supported as it may not match up with the coils of the device that support wireless charging
Q: Why cant I get the device to charge my phone?
A: Here is a guide to help solve your issue: Phone not charging at all-or not all the way-with Dockall
Q: Why cant my phone connect to this device via bluetooth?
A: Here is a guide to help: Bluetooth Not Connecting/Doesn`t Work
Q: I have a bunch of Dockalls, is there any way to seamlessly switch between them?
A: The only way to switch would be by going to the settings on your phone, hitting bluetooth, then pair to the device you want to connect to. If that does not work you may have to disconnect from one (or all,) of your previously saved devices then reconnect, selecting the Dockall you wish to connect to.
Video Guides: Support to Fix Most Issues
Guides
----VIDEO GUIDES----
Want to register your product?
Product Registration
How-To`s Laptops:
Laptop: Password Lock/Factory Reset
How to do a Hard Reset on Laptop
Laptop: Initial Setup
How to Make it Past Initial Setup Screens
Laptop: Connect to Internet
How to Connect to the Internet
Laptop: Won`t charge, power on, or has shutdown issues (HARD RESET)
[What to do when laptop won`t charge, power on or shuts down](https://youtu.be/oVtbMndIW40?utm_source=chatgpt.com)
Laptop: How to Power On PC
Laptop: How to Power Down PC
Laptop: Basic Keyboard Keys (Including Sound/Volume)
How-To`s Tablets:
Tablets: Reset Steps Most Models
Tablets: Reset Steps A1080G & Similar Models
Reset of A1080G & Similar Models
Tablets: Install Apps
How to install apps on the tablet
Tablets: Access Internet
How to access the internet on tablet
Tablets: Connect Bluetooth
How to connect Bluetooth on tablet
Tablets: SIM Cards
Written Guides: Read to Quick Fix
Want to register your product?
Product Registration
RESET STEPS Tablets/Laptops (Will Erase Data:)
Reset Steps for Laptops
All Resets
Understanding Windows & Laptops:
WiFi, Dead Laptop/Battery, Pin & Most Windows Issues
Windows FAQ and Troubleshooting Tips
Activating Windows
Windows: Activate Windows (Product Keys)
Setup (Initial Setup Process)
Windows 11 Initial Setup Process
Battery
Resolving Basic Battery Issues
F1-12
F1-12 Keys: Basic Guide to Understanding
Auto Repair
How to Fix Automatic Repair on Windows
Corrupt Windows
Windows: Fail to Activate (Corrupt Windows)
Microsoft (Create an Account,) Phone Not Recognized
Flickering Screen on Laptop Issue
Fixing Flickering Screen On Laptop
MP3 to Windows Issues
Issues Syncing MP3 to Windows Media Player
Camera Not Working on Laptop
Turn Off Metered Connection
How to Turn Off a Metered Connection
Exit Safe Mode
How to Exit Safe Mode on Windows
Microphone Issues
Transfering Tablet Files via USB
Sleep Mode, Sleeping Laptop, Turn On/Screen Timeouts, Asleep PC
How to fix turn on/screen timeout issues
How to Create an Gmail Account
Ethernet Connection Issues
Dockalls:
Connection Issues
Phone not charging at all-or not all the way-with Dockall
Bluetooth Issues
Bluetooth Troubleshooting
Volume Issues
Tablets:
Charging Issues with Tablet
How to Insert Sim Card Into Tablet
Voice Comands
Turn off tablet voice commands
Transfering Files via USB
Keyboards:
Keyboard POGO Connection & Tips
How to connect to your POGO keyboard/ POGO Tips
Keyboard Bluetooth Pairing
Promotional Videos: New Product Videos
Innovate 11 Pro Unboxing Video
Unboxing of the Innovate 11 Pro Tablet
Innovate 11 Pro Features Video
Features Video of the Innovate 11 Pro Tablet
Innovate 11 Pro Unboxing Video 2
Video 2: Unboxing of the Innovate 11 Pro Tablet
8-in-1 Flashlight on HSN
8-in-1 Flashlight
8-in-1 Flashlight on HSN Volume 2
8-in-1 Flashlight Vol.2
Head Massager: Lifestyle + Features
Lifestyle + Features Head Massager Video
Head Massager: Features
Features Show Product Video
Head Massager Unboxing
Unboxing the Head Massager
G800 Feature B-Roll
B-Roll of G800 Features
G800 Unboxing
The Unboxing of the G800 Tablet
Holiday Gift Guide
Having trouble finding nice gifts? See our guide
User Manuals (Warranty): Save and Print Manuals And Warranty
Product Manuals
- X1500 User Manual
- Digital Day Clock 8"
- X1510 User Manual
- E800 eBible
- X1450E User Manual
- ^All Windows 11 Laptops
- X1160 User Manual
- Head Massager
- Flash Light
- NVEE AT 300
- D5 User Manual
- D108 User Manual
- D115 User Manual
- A780 User Manual
- A1080 User Manual
- Kids Tablet
- A1046 User Manual
- e-Bible User Manual
Android Manuals
Keyboard Manuals
Bluetooth Keyboard User Manual
Other
Registration
Support Information
Azpen Innovation Technical Support
(855) AZPENPC (855-297-3672)
International: 001-972-378-5559
Customer Support: support@azpenpc.com — (972) 378-5559
Distribution Information
Distribution: mglasscock@azpenpc.com — (972) 378-5559 ext 101
Sales Information
Sales: sales@azpenpc.com
Office Hours
Office Hours: 9:00 AM – 5:00 PM Central Time, Monday through Friday
Return Policy
If customer is not satisfied with our product, please return the merchandise (in new condition) within 14 days with all accessories in the original box to qualify for a refund. After 14 days refer to our product warranty policy. No refunds will be given to Kickstarter customers and any other purchases not made through our website. Please refer to our product warranty policy.
Warranty
Warranty covers:
Azpen offers limited manufacturer warranty from defects in material and workmanship during the warranty period. You can find more details about our warranty at this link.
How long the warranty is effective
New Azpen products are warranted for one (1) year for parts and labor. Refurbrished are warranted for 90 days.
Who the warranty protects:
This warranty is only valid for the first consumer purchaser.
Restocking Fee
There is 15% restock fee applied to the returned product without any defective issues.
Return Process
- Please contact Azpen at (972) 378-5559 to start the return process.
- We will assign you an RMA/Service Ticket Number for your return.
- This number is require for all returning products.
- Once this number has been assigned, we will send you an RMA Return Form.
- The RMA Return Form must be completed, signed, dated and returned with the product and a valid proof of purchase (required).
- Ship safety packaged Product, RMA Return Form and Receipt to:
14233, Proton Rd,
Dallas, TX 75244
Please allow up to 21 days for processing.
Firmware *May Void Warranty
- Azpen A1320 Firmware
- Azpen A1048 Firmware
- Azpen A1380 Firmware
- Azpen A920 Firmware
- Azpen A733 Firmware
- Azpen A700 Firmware
- Azpen A701 Firmware
- Azpen A720 Firmware
- Azpen A741 Firmware
- Azpen A1023 Firmware
Upgrade Tools
Applications
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